Diamond Mowers is a leader in the mower manufacturing industry. This success stems from ingenuity, world-class customer service, and committed employees. A great example of innovation at Diamond is employee Paul Schreurs. Learn how culture and innovation have evolved at Diamond through an interview with Paul.
What's your title and how long have you been in the industry? I'm a Regional Sales Manager and oversee SD, MN, and IA. I've been in the mower industry for over 30 years now.
How would you describe the culture at Diamond? Customer focused. We make sure customers get the right equipment. Our customer is always priority number one. We continuously try to improve the way we do things at Diamond - whether it be the customer experience or staying on top of industry trends.
Describe what the last five years at Diamond have been like? We now all have the same vision and more unity. Whatever we do is never good enough -- we can always make it better. The engineering talent is top-notch -- they don't tell you no unless there's a good reason. Opportunities help spur ideas, and ideas help spur innovation.
Where do you see Diamond in the next three years? We will be the leading mower manufacturer in the USA. Diamond will be the name when you talk about commericial mowers and vegetation management.
What separates Diamond from its competitors? Our Customer Service & Support is second to none -- it's actually unheard of in this industry. You can talk to a human being. A 30-day guarantee for buyer's remorse. A 72-hour parts guarantee. Everything made right here in the Midwest in Sioux Falls, SD. We don't just quote mowers -- we understand application. We make sure it's the right fit for you.
What has your experience been like at Diamond? It's literally been rags to riches. The last two years have been all about opportunity. If you want to grow at Diamond there's a spot. My experience has been filled with dedication and committment, along with endless opportunity. You can be involved wherever you want to be. I never dreamed there would be so many opportunities when I started with Diamond many years ago!
Demand Better. Demand Diamond. Contact Paul Schreurs at PSchreurs@diamondmowers.com to learn more about Diamond and our world-class products.